Everyone who has ever rented an apartment knows how painful it can be to change tenants. Also, the more apartments, the more to inspect. NAL Asunnot was willing to find a better way to facilitate this process. In addition, they wanted to develop ways in which the tenant’s housing experience could be improved in general.
Based on these goals, Komu provided a great solution. The service immediately assured both Samuli and Rental manager Päivi. Samuli was impressed by its clarity, while Päivi found it very easy to use. Komu seemed to fit well with the existing systems and the financial risk of trying the product was very small.
In practice, NAL Asunnot started to use Komu by creating a base document for final cleaning. In the future, the company is also planning to create another form for the tenant moving in. When both the in and out moving tenants fill in these documents about the condition of the apartment, no additional inspector is needed. With the proper guidance, the reports are filled in with high quality and the information coming through two people ensures reliability. Tenants can also report problems through Komu whenever they occur.
Päivi explains how Komu has also helped the company reduce emissions. As the number of home inspections decreases, not only working time but also the environment is saved. Reducing inspection visits is in line with the company's environmental goals. For example, last month, more than 1/3 of housing inspections could be avoided thanks to Komu. That meant about 20 apartments. Päivi believes that the percentage will further increase in the future.
According to Päivi, Komu is suitable for both small and large rental service and property management companies. The product is especially useful for companies whose tenants are changing rapidly or who have a lot of apartments. The system is not only to ease the burden on employees, but it also provides tenants with an easy way to get in touch about housing-related inconveniences.
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